PLEASE NOTE: We are currently open and processing all orders. Due to COVID-19 please allow for longer processing and delivery times. Please click here for more information.

FAQs about orders and COVID-19

As we continue to closely monitor the spread and impact of COVID-19 across Canada, we will continue to communicate updates regarding operations. You can check back here for updates or email us directly at any time and we'll get back to you as soon as we can.



Are you open and accepting new orders?


Yes. We are open, accepting new orders, and shipping orders.


However, due to high demand, delivery times may be longer than usual.


Please avoid using delivery addresses for buildings that may be closed due to COVID-19.



Why are some orders taking longer to ship?


We're working hard to ensure all orders get fulfilled in a timely and safe manner but as COVID-19 has spread across Canada, there has been a significant increase in online shopping that has effected the logistics and supply chain of many businesses across Canada.


As of May 9th, 2020, please allow a minimum of 3-10 business days for your order to be processed plus delivery time to your area.


Please see below for the current estimated delivery times by province:



5-7 business days

British Columbia

5-7 business days


5-7 business days


5-7 business days


2-5 business days


2-5 business days


7-10 business days

Nova Scotia

7-10 business days

Prince Edward Island

7-10 business days


You can contact us at anytime for updates on your order and we'll do our best to respond within 1 business day.



Do you offer contactless delivery


Yes, we do offer contactless delivery.



Are you still responding to emails


Absolutely! Please don't hesitate to get in touch with us if you have any questions and we'll do our best to get back to you within 1 business day.